Terrible service while trying to upgrade when I can get a better deal from MTN.

<p>I am due for an upgrade and the consultant who was assisting me is simply impossible to get a hold of. I contacted the upgrade dept numerous times on 23 November and was put on hold for more than 20mins at one time without any response. In total I made about 7 calls and two consultants said they will leave a message with the consultant that assisted me in the first place to contact me urgently. This all happened after the consultant I am looking for, said Vodacom would hate to see me leave after all these years. I do not understand why a consultant would not contact me when they know I have a better option on the table elsewhere. This is not the kind of service I expect after being a loyal customer for many years. It is basically impossible to ask a simple question for the consultant that helped me. She is busy processing information for me, meaning I cannot deal with another consultant. It is now the next day and I have yet to receive a call from her. I need to leave for business by the end of this week and would have liked to conclude this before then. It is unacceptable the fact that Vodacom can see how many times I called and time spend on the phone with them in one day and still not receive the level of service one would expect. </p>