CL
Christina L
1 reviews | Active since Dec 2014
17 Aug 2021, 14:45
Terrible service when your contract comes to an end
Terrible Service Trying to cancel a Contract which is coming to an end, with no success. Kept on hold for an hour, then the line is dropped. And it is not a free call because I am not phoning from a Vodacom number, the signal is to terrible to use vodacom. Compared to MTN who accepted a cancellation via email follow-up from the app. Vodacom have no such facility. You have to hang on to the phone for ever and again and again.. always busy!!
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Replies (2)
Vodacom's replyOfficial
18 Aug 2021, 06:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Aug 2021, 06:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CL
Christina L's updateReviewer Update
13 Sept 2021, 14:32Very unsatisfactory.
My whole problem is with contacting you!
Try my number ***.
My whole problem is with contacting you!
Try my number ***.
CL
Christina L's update13 Sept 2021, 14:32
Reviewer Update
Very unsatisfactory.
My whole problem is with contacting you!
Try my number ***.
My whole problem is with contacting you!
Try my number ***.