RS
Renier S
1 reviews | Active since Aug 2023
23 Aug 2023, 08:06
Terrible Service Vodashop Brooklyn Mall
I booked my router in for repair on 28 June 2023. (Almost 2 MONTHS ago!) As of yesterday, still not ready. Had to follow up numerous times, staff always too busy to take calls and will phone back - which never happens. Last call again yesterday, still waiting for a reply. Shop just blames Vodacom Head Office and takes no ownership.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Aug 2023, 08:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply23 Aug 2023, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RS
Renier S's updateReviewer Update
29 Aug 2023, 16:47It is now almost a week later and I have still not had any reply from the Vodashop in Brooklyn Mall, or from the Vodacom Consumer Website Team....
I am now without my router for over two months and I still do not know when it will be back - this is unacceptable. This is probably the worst service I have ever experienced, from any company!
I am now without my router for over two months and I still do not know when it will be back - this is unacceptable. This is probably the worst service I have ever experienced, from any company!
RS
Renier S's update29 Aug 2023, 16:47
Reviewer Update
It is now almost a week later and I have still not had any reply from the Vodashop in Brooklyn Mall, or from the Vodacom Consumer Website Team....
I am now without my router for over two months and I still do not know when it will be back - this is unacceptable. This is probably the worst service I have ever experienced, from any company!
I am now without my router for over two months and I still do not know when it will be back - this is unacceptable. This is probably the worst service I have ever experienced, from any company!
RS
Renier S's updateReviewer Update
05 Sept 2023, 16:08After no reply whatsoever and my second call to the shop this morning, I eventually managed to speak to Alex, the manager and stated my case. He phoned back this afternoon, informing me that he personally went and collected a replacement router. Pity that it had to take all of this to get the router sorted out, but thanks for your trouble Alex, it is much appreciated. I have to say though, I will seriously reconsider Vodacom as my service provider when my contract is due for renewal next month!
RS
Renier S's update05 Sept 2023, 16:08
Reviewer Update
After no reply whatsoever and my second call to the shop this morning, I eventually managed to speak to Alex, the manager and stated my case. He phoned back this afternoon, informing me that he personally went and collected a replacement router. Pity that it had to take all of this to get the router sorted out, but thanks for your trouble Alex, it is much appreciated. I have to say though, I will seriously reconsider Vodacom as my service provider when my contract is due for renewal next month!