OV
Olivia V
1 reviews | Active since Jul 2020
05 Feb 2024, 08:58
Terrible service Vodacom upgrades
Vodacom offers a service for upgrades for a deal match...I have spoken to the upgrades department a few times and I was told that they can't asssit with a deal match. They are only able to assit with offers that Vodacom has. Does Vodacom not want to retain loyal clients? After being with Vodacom for over 20 years, we should now move to another network? Every-time we do an upgrade the service is unacceptable. I have to call keep following up with upgrades. No one come s back to you. You are told that there is no notes on the systems regarding a deal match. Please assist with this matter.
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Replies (3)
Vodacom's replyOfficial
05 Feb 2024, 10:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Feb 2024, 10:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
OV
Olivia V's updateReviewer Update
10 Feb 2024, 16:45Good day
I have been helped by Precious from the retentions department. Her service was excellent and she would always contact me at the agreed time frame. She is one of the few people in Vodacom who was able to help me and the upgrade has been done. She was a pleasure to deal with.
Today I called Vodacom regarding to the upgrade - what colour phone will be provided. I now found out that Vodacom has blocked me from calling upgrades/ customer services. The reason being is that i have call on numerous occasions and it might be *****. If the previous staff that I spoke to previously, had done their job, I would not have to keep following up with Vodacom. This is how Vodacom rewards loyalty.
I have been helped by Precious from the retentions department. Her service was excellent and she would always contact me at the agreed time frame. She is one of the few people in Vodacom who was able to help me and the upgrade has been done. She was a pleasure to deal with.
Today I called Vodacom regarding to the upgrade - what colour phone will be provided. I now found out that Vodacom has blocked me from calling upgrades/ customer services. The reason being is that i have call on numerous occasions and it might be *****. If the previous staff that I spoke to previously, had done their job, I would not have to keep following up with Vodacom. This is how Vodacom rewards loyalty.
OV
Olivia V's update10 Feb 2024, 16:45
Reviewer Update
Good day
I have been helped by Precious from the retentions department. Her service was excellent and she would always contact me at the agreed time frame. She is one of the few people in Vodacom who was able to help me and the upgrade has been done. She was a pleasure to deal with.
Today I called Vodacom regarding to the upgrade - what colour phone will be provided. I now found out that Vodacom has blocked me from calling upgrades/ customer services. The reason being is that i have call on numerous occasions and it might be *****. If the previous staff that I spoke to previously, had done their job, I would not have to keep following up with Vodacom. This is how Vodacom rewards loyalty.
I have been helped by Precious from the retentions department. Her service was excellent and she would always contact me at the agreed time frame. She is one of the few people in Vodacom who was able to help me and the upgrade has been done. She was a pleasure to deal with.
Today I called Vodacom regarding to the upgrade - what colour phone will be provided. I now found out that Vodacom has blocked me from calling upgrades/ customer services. The reason being is that i have call on numerous occasions and it might be *****. If the previous staff that I spoke to previously, had done their job, I would not have to keep following up with Vodacom. This is how Vodacom rewards loyalty.
OV
Olivia V's updateReviewer Update
16 Feb 2024, 09:55Vodacom has blocked me from calling customer service....I was told in 48 hrs it would be removed ....Nothing...The only reason I call on numerous time was regarding the upgrade....I am still blocked...No on has responded to my message on the10/2....Why is the service so bad?????
OV
Olivia V's update16 Feb 2024, 09:55
Reviewer Update
Vodacom has blocked me from calling customer service....I was told in 48 hrs it would be removed ....Nothing...The only reason I call on numerous time was regarding the upgrade....I am still blocked...No on has responded to my message on the10/2....Why is the service so bad?????