Terrible Service Vodacom Shop Hyde Park Corner

<p>After a traumatic experience of being held up by gun point in my vehicle on Tue 25 Oct on the William Nicole Sandton and my mobile phone being ****** from me. I made a trip to the Vodacom Shop in Hyde Park Corner on Wed 25 Oct at 17:30 to replace the ****** phone. Upon arriving at the store, I told the assistant that my insurance company had approved the claim and that I would like the iPhone 7 to which she replies "Really, at this time of the day" because they were closing in 30 min. After much effort, I got my new phone having spent R14,000 and I was told that the SIM card will be activated within 2 to 24 hours. Friday morning my SIM was still not activated and I contact the Vodacom call centre and spoke to a really friendly lady who told me that they have receive no request from the Vodacom Shop Hyde Park Corner. I contact the Vodacom Shop Hyde Park Corner store at 09:30 and spoke to the ‘manager’ who promised that he will urgently look into it and get back to me. At 13:00 after no response, I called the Vodacom call centre again and they inform that they have not received a request from the Vodacom Shop Hyde Park Corner. Almost 48 hours later and the Vodacom Shop Hyde Park Corner are still breaking promises, it would seen that they have too much business and do not need more customers. </p>