Terrible Service - Vodacom Online

I went to Vodacom Online to get myself a new contract. I app**** online and waited for a few days before they could let me know that it had finally been approved. I received the phone a few days later and it was faulty. I had to phone Vodacom Online and they said they would pick up the device. In the meantime I got a message stating that i would be debited R296 even though my contract was only for R199. I phoned in and queried and was told this was for connection fee(Even though Vodacom Online state on their website that sim and connection are free). I asked that this issue be resolved before the amount was debited and was told they would contact me within 24 hours, yet I have still had no reply and the amount already debited. My device was collected and then I only get told today that it takes around 7 to 14 working days for it to be processed. I also found out that my contract will have to be cancelled and then reapp**** before I can get a new phone. I find it absolutely shocking that it takes this long to resolve the issue. The reason I went to Vodacom Online is because I thought it was quick and easy. It has been the exact opposite. All I wanted was a phone, not problems...