AG
Aphila G

1 reviews | Active since Dec 2016

02 May 2017, 11:50

Terrible Service , Vodacom Millionaires

<p>I played the competition from Vodacom millionaires, the play now one, that was on the 14 February when i won, and they phoned me from their call centre to take the reference number and my email address, up until today they advised me they will send me the indemnity form to complete my banking details and i have been waitng for that form.</p> <p>Does it take this long to receive just a form?</p> <p>Your call centre agents really need to be trained they are clueless about their jobs.</p> <p>Thanks.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply02 May 2017, 12:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team