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RM
Ravithi M

1 reviews | Active since Oct 2017

02 Feb 2021, 07:40

Terrible Service Vodacom Fibre

Good Day , No Service or Assistance from Vodacom Fibre, I signed up a new contract on the 04th January 2021 , I live in a complex and there fore had Accelcorp to bring the fibre from outside to inside of the complex, My router and was delivered and connected on the 21.01.2021 , i have been calling the call centre as i dont have internet access, every time i called i was told the person did not logg the call properly SR 210127- 122077 27.01.2021, the spoke to lady who then directed me to the survey who also did not know what she is doing, i recalled back again and spoke to Mandise who promised me his supervisor will contact me this was on the 29.01.2021 till this date i have no response from anyone. This is terrible service. They can cancel my contract with no penalties charged, even before the contract starts

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Replies (7)
Vodacom
Vodacom's reply02 Feb 2021, 08:34
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RM
Ravithi M's update02 Feb 2021, 12:48
Reviewer Update
I am still awaiting for some to call from 8.34am it is now 12.47 how long does it take to call a customer, you expect people to stay connected when there is no internet access. or dont you have a solution .
RM
Ravithi M's update03 Feb 2021, 06:19
Reviewer Update
Zinkle from Vodacom on this number *** at 17h00 (9 and half hours later) she asked if the router was on and which lights she said she will activate , called back an hour later 18h00 and advised that today at 09h00 a technician will come
Vodacom, how can i stay connected to Vodacom if i dont have internet access.
RM
Ravithi M's update03 Feb 2021, 08:19
Reviewer Update
I am awaiting the technician at .09h00 today and will see the solution and if my internet will be connected.
my question why is that we need to complain on social media before any steps can be taken . could this not be done first time round .
RM
Ravithi M's update03 Feb 2021, 08:21
Reviewer Update
I have put myself at a disadvantage, i cancelled my dstv subscriptions so that i could watch netflix and with no internet this is not possible, i have limited my time going to the office , as i once again knew that i would have internet access.
RM
Ravithi M's update03 Feb 2021, 09:27
Reviewer Update
It is 9.26 and no contact from the Technician is this still happening today????????????????????????????????/
RM
Ravithi M's update04 Feb 2021, 08:27
Reviewer Update
Vodacom biggest bull ****ters, no technician arrived yesterday or any further communication

Vodacom Consumer Website Team may i have CEO number , maybe he can see what *********** start he has . Pathetic from , call centre, webstite team, techinicians

the number they call from you if dial , does not exist

i am not surprised at Vodacoms assistance considering all the complains instead of compliments
please note i will cancel my contract and no penalties or any incurring charges should be made

Vodacom Consumer Website Team give my number to the CEO and let him call me.