1 reviews | Active since Apr 2021
Terrible service- Vodacom fibre
My fibre has been off since Saturday and the vodacom contact center is useless. This is the second time this has happened, last month we were off for 7 days. I have been calling since Saturday (SR***, SR***,SR***) requesting them to sort out my fibre but no help is forthcoming. All these useless contact center agents tell me is that the person who is supposed to assign a resource to attent to the call does not work on weekends. REALLY WHAT LOAD OF BS IS THAT. Oh and the kicker is that they can only assign someone to attend to your fault after 48hours. I am sooo ****ed right now, if I did not sign a 6month contract with them I would cancel it immediately. Now I must buy data in order to help my daughter with her school work but I am paying you guys R1200/month for **** service.
Thank you for finally sorting out my fibre connection. Even though you guys were terrible in communicating what the problem was and how long it was going to take to be resolve, I am glad everything is sorted out now. Much appreciation.
Thank you for finally sorting out my fibre connection. Even though you guys were terrible in communicating what the problem was and how long it was going to take to be resolve, I am glad everything is sorted out now. Much appreciation.