MS
Mike S
1 reviews | Active since Nov 2022
23 Nov 2022, 18:42
Terrible service Vodacom Fibre
Our vodacom fibre has been down since 7th Nov ( 16 days). We have been continuosly reporting the fault since 9th Nov and have still not recieved any assistance. A technician was supposed to come today (23rd Nov) but never showed up. When we called to enquire why we were told to please stop calling them they will call us. This is unacceptable. Terrible service from Vodacom fibre.
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Replies (2)
Vodacom's replyOfficial
24 Nov 2022, 07:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2022, 07:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MS
Mike S's updateReviewer Update
03 Dec 2022, 11:23It is now 03 Dec and our fibre has still not been repaired. (26 days and counting)
MS
Mike S's update03 Dec 2022, 11:23
Reviewer Update
It is now 03 Dec and our fibre has still not been repaired. (26 days and counting)