Terrible service - Vodacom Fibre

Vodacom Fibre bought the infrastructure in our Estate from Evotel. This meant that we had to migrate to Vodacom. This process has been really terrible. 3 telephone numbers and ********** was given to us to arrange the migration. The numbers never get answered and you are really lucky if someone reply on the supp**** email address.

Yesterday, 4 October it was announced that Vodacom will be on site to switch me over to the Vodacom network. Promptly at 9:00 my fibre was disconnected. I phoned Evotel and was informed that the site was handed over to Vodacom and that I should contact them. I spent the whole of the 4th to try and get me online again. Numerous mails and calls to the Fibre call center. They were not of any help and said I should contact the migration guys who doesn't respond.

I took leave on the 4th to be at home when they coma and connect my service, but nobody arrived. On phoning the fibre support on ********** i was told that they will get to me in a week or so. This is unacceptable, why cut me off and then not give me an alternative.

The service is very poor and what irritates me is that we didn't have a choice on the matter. Vodacom's rates are double of what I paid at Evotel. You would think that if you paid more that you will get better service.

I guess that Vodacom just doesn't care about customers, because they are making so much money.

At this stage I am forced to go with Vodacom, but will move as soon as I find an alternative.