Terrible Service Vodacom Cresta Upper Level

Hi there,

This branch of Vodacom has unfortunately not given me good service.

Took my new contract out 6 months ago; they provided me with a faulty Galaxy watch with my contract, they have done nothing about it except continually trying to give me the faulty watch back.

I have been back and forth to their shop about 20 times, always the same story and excuse.

Their store manager Ricardo always promises to call me back, as well as the sales assistant Rowel, but they never do...

Also been waiting 6 months to have this contract moved over from personal to business, nothing yet to date.

I am not sure what else to do to get their attention, can anyone reccomend a way for me to speak to senior people at Vodacom?

My complaint is against Vodacom Cresta Upper Level, store manager Ricardo and sales assistant Rowel.

Kind regards,

Tyler