Terrible service vodacom contract.

Good evening Vodacom and fellow people.

I am extremely upset and ****ed off with the pathetic service from Vodacom. I was ill for few months and couldn't attend work. Therefore my Vodacom contract went into area. I tried to make small payments where I could but it wasn't enough. Fairly enough they did cut my line and it's completely understandable. I went to the Vodacom store and tried to make payments They said at the store it's handed over to Vodacom legal and gave me a number to call. So I did call and waited on the line several minutes till someone answered. I explained them my situation and I was told it's handed over to vmm creditors. I gave them a call. They end up telling me they don't have a lead and it's not on their side. And I must contact Vodacom legal again. Which I did. I was put through another department and I didn't receive any help. My details were taken down and up till now when I'm doing this review I haven't got a phone call back. I do understand I'm in areas and I want to make a payment plan and get my number back. BUT!!! the most important thing that is stressing me out when I called my number which was in areas. Someone else is answering it. My whatsapp and otps still comes to the old number. So the new user whose using my number can see all of this. My identity and banking is all at risk now. How can Vodacom give my contract number to someone else and also I called in to make payments and get it back.

Vodacom I'm utterly disappointed and at risk because of this. I'm sick and tired of calling and pushed side to side with no help. The stores. Neither the call centers can help me. And I want my old number back. My email is *** and you can contact me on the number i provided. My IDnumber is below as well. I want an urgent response to this. And I will never recommend Vodacom to anyone after being a loyal customer all these Years This is the service you guys offer. If I was helped at the beginning I wouldn't post this here and especially ya'll allocating my contract number to someone else but still want me to pay. I will pay but I want my number back asap. Please sort this mess out. I will do a payment plan and I need my number back as well my contract.