Terrible Service Vodacom

I logged a call on Saturday morning - 30 November 2024 with Vodacom as my Internet was off. The call centre was really very helpful, even going above and beyond their normal duty to sort it out. It was established that they need to send a technician. Needless to say, It is now Wednesday, 4 December - 5 DAYS LATER, and still nothing, no communication or feedback of any kind. I phoned, and all they can say is they don't know, they can't help, they will escalate it , but will just have to wait. TERRIBLE SERVICE !!!