JP
Ju-Mari Pretorius

1 reviews | Active since Jan 2020

30 Nov 2023, 19:56

Terrible service Vodacom!!!!!

Complaining about the **** service from Vodacom as usual. They are over charging me for a contract I canceled and been calling about this contract for 3 months now and each time they said I should cancel end of November and then I did that And now they said I should've give 30 days notice so still need to pay another month which I will not because I called end of last month and beginning of last month. It is on record so the woman who assisted me should've put in a 30 days notice which she didn't. Talked to vodacom about this and they were suppose to get back to me today which they didn't and I got a bill with the old contract still on!!!!

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2023, 08:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team