Terrible service Vodacom

I was in your Cape Gate store to pay R265 on 16 April 2022, because I was being harrased and so was my parents and my children that use the lines on my account. This being said , the R265 was added to my current bill as well so I am going to be paying double. I asked the consultant if all my correspondence can come to my number *** she said she cant assist me . I asked her to change my debit order to the 25th of the month she said she cant assist me. Today I went into Makro to do an upgrade and to my surprise she tells me she cant do the upgrade because my account with Vodacom is in arears . When was I in arears I pay my bills on time always. This is unacceptable Vodacom I have been a client of yours for years and yet your service is so terrible. I pay you so much money each month but this is how you treat me. You have even called to my mother numerous times and spoke about my account being in arears , yes she is using one of my numbers but I have told you on more than 1 occassion to send all my correspondence to the number I use.