TERRIBLE SERVICE USELESS PEOPLE

<p>I did an online upgrade on 4 June. Put in all my details (of course my phone number went in because how do you upgrade something without listing the phone number that you want to upgrade) and my address.</p> <p> </p> <p>It says overnight delivery but I waited 4 days anyway before I called. They said it could take up to 7 days. So I waited again. Eventually called 2 days ago. The useless excuses were</p> <p>1. there was no phone number</p> <p>2. there was no delivery address</p> <p>3. the address was incorrect</p> <p>4. they called but no one answered on two different days (how they did this with no number is a miracle)</p> <p> </p> <p>and finally they cancelled the whole thing.</p> <p> </p> <p>Now I have to reapply and more waiting. Its shocking that such a big network has such pathetic customer service. </p>