TERRIBLE SERVICE- USELESS CALL CENTRE

Ticket No. SR*** - I do not believe that anyone of the consultants at Vodacom knows how to resolve problems. My line is down since 25 May 2022. Every time I call i need to switch off the router plug the Lan cable into another port, hold on for hours while they speak to an expert, sorry i cannot assist you i need to send an email, then its Vumatel must come out, Vumatel comes out replaces the Fibre box, internet still down, Call Vodacom, Vumatel must come out again, Vumatel comes out, calld Vodacom, the manage to get the line up on Saturday, line goes down on Sunday morning, process starts all over again. LINE IS STILL NOT WORKING. Is there anyone at Vodacom that knows how to resolve problems.