Terrible service - Upgrades

<p>I'm a long standing customer with Vodacom and I am appalled at the service I'm receiving when trying to upgrade my mobile phone. I did the upgrade on Friday 2 September 2016 and was promised delivery on Monday the 5th of September. The processing department contacts me on Monday and says it will be delivered on Tuesday 6th September. I wait all day as my current cellphone isn't working at all. Using my landline and waiting a long time on the phone to speak to a consultant, she says the phone will only be delivered on Wednesday the 7th September. I've been without my phone for 3 days and I'm still being billed by Vodacom.</p>