Terrible service,unhappy,worst online provider
<p>I upgraded on Wednesday (20/7/16) with both of my numbers. When you go online it states at the bottom when upgrading, fast free delivery next day. Im going on leave soon and want my new phone before leaving. So I phoned in, upgraded with a online constultant,(got both mt k-numbers and comformation emails,) the person said its no problem( most probably says that all of the customers) So I could no wait for my new stuff on Thursday, only to recieve one upgrade on Fryday. when i phoned, they said sorry next delivery will take place on Monday (25/7/16). Monday afternoon came and I phoned the online consultants, just to be put on hold for over 30 min, only to hang up. (geezzzz who have 30min these day's just to wait around to get an answer), to have the phone putt down in my ear four times, when asked to transfer me to a manager, and just when someone finally understands me, to be transferd to the wrong department twice, at the end, i lost my cool and heard that the phone i wanted was out of stock. They could have told me that on Wednesday when i ordered it with the consultant. When i finally got someone to send a message to the manager just to give me a ring back, because at this time i was so worked up, nothing again happend. Vodacom is very quick to collect money and send people emails etc, but when it comes to doing the work correctly, giving feed back, they strick out, again and again. vodacom you guys are the worst when it comes to online shopping, there is absolute no standby, help when needed, feed back and g</p> <p>keeping to the policy of next day deliveries. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
