JA
Juanita A
1 reviews | Active since Aug 2022
02 Aug 2022, 08:54
Terrible service trying to cancel a contract
I have been trying to cancel a contract since March this year. Vodacom does not want to hear about this. They kept on deducting contract amount until the end of June. At the end of July they deducted an amount for a smaller package they told me about, which I never agreed or consented to. All I wanted to do is cancel my contract. They totally disregard whatever you have to say, the call center is a mission to get through and now they are deducting money for a contract I did not agree to in the hope that I will now leave it alone as the amount is less than before ? I have been phoning since March and every time I have to repeat the whole story again, I am e mailing them now on a daily basis but still no one has come back to me. Their service is absolutely terrible. Warning to all, think twice before using Vodacom.
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Vodacom's replyOfficial
02 Aug 2022, 10:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Aug 2022, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JA
Juanita A's updateReviewer Update
04 Aug 2022, 15:25I had a call today from Vodacom. This correspondence has been going on since March. Again, the person calling can only help to put in a request for a cancellation of my contract. Something I already did in MARCH ! This cancellation request apparently will only go through at the end of August, so another month Vodacom is making money from someone who has cancelled their contract 4 months ago. I was told to phone the call center, the nightmare starts again. I eventually got through and was told that my contract had been upgraded/updated 3 times , NONE of which was with my approval, apparently this does not matter to Vodacom. Be warned, Vodacom changes your contract to a lesser amount when you are requesting it to be cancelled with the hope you will just leave it ! The problem is that no one you call can actually assist, they read commands of a computer screen so to expect them to do anything outside those guidelines are impossible. The problem is I am now stuck as to what to do next and have to wait another month. I want someone to go and listen to the initial call I made, cancel my contract backdating it to March and reimburse me for payments deducted from the end of April until now. No one seems to be able to do this ? I have never in my life experience such bad service.
JA
Juanita A's update04 Aug 2022, 15:25
Reviewer Update
I had a call today from Vodacom. This correspondence has been going on since March. Again, the person calling can only help to put in a request for a cancellation of my contract. Something I already did in MARCH ! This cancellation request apparently will only go through at the end of August, so another month Vodacom is making money from someone who has cancelled their contract 4 months ago. I was told to phone the call center, the nightmare starts again. I eventually got through and was told that my contract had been upgraded/updated 3 times , NONE of which was with my approval, apparently this does not matter to Vodacom. Be warned, Vodacom changes your contract to a lesser amount when you are requesting it to be cancelled with the hope you will just leave it ! The problem is that no one you call can actually assist, they read commands of a computer screen so to expect them to do anything outside those guidelines are impossible. The problem is I am now stuck as to what to do next and have to wait another month. I want someone to go and listen to the initial call I made, cancel my contract backdating it to March and reimburse me for payments deducted from the end of April until now. No one seems to be able to do this ? I have never in my life experience such bad service.