Terrible service toward Loyal Customer

It has now been almost 2 months since I first handed my Sony Xperia phone in to Vodacom Bayside. To say that the service received is terrible is actually an understatement.<br> <br> Whether the fault lies with Bayside, TygerValley or Head Office Repair Centre I am not even sure.<br> <br> At first we were waiting for spares on the phone, then Vodacom claimed that I didn't accept the required estimate which I had infact as they did not specify how I should accept the quote. I don't know if I was meant to smell what they wanted.<br> <br> It got to the point where they sent the phone back to CPT not fixed, then back to JHB where it has been for another week and guess what...STILL NOT FIXED!! Am I going to wait another 2 months for the phone to be repaired?<br> <br> I receive sms after sms about further estimates that have been generated with other job numbers, one sms even told me my phone was ready for collection at Bayside! Really... at Bayside... The phone is still in JHB!<br> <br> Miscommunication is the order of the day.<br> <br> Avoid Vodacom if this is customer service you get when your phone breaks, why should one spend money with a provider who doesn't bother looking after their customers.<br> <br> I expect feedback on this matter