Terrible 'service' to loyal customers

I renewed my contract with Vodacom and received my phone upgrade - a Samsung A05S. After 16 days, the phone stopped charging and had to be sent in to Vodacom. Because the phone was more than 7 days old, Vodacom would not give me an exchange, but sent it in for repair. I was told it could take up to 2 weeks for repair. 18 days later, I was told it was ready for collection. The technician had to remove and replace the screen in order to get to the charging port and in so doing removed the silicon screen protector which I had purchased for R250 to protect the screen when I got the new phone. According to the in-store Vodacom consultant, Vodacom do not replace accessories that they remove, which is pretty disgusting service to paying clients! In addition, there are marks on the body of the phone, where the 'technician' opened the phone and damaged the body. This was basically a brand new phone, which has been messed with by Vodacom and it seems I just have to accept this level of 'service' as that's the way Vodacom treats loyal customers. Vodacom has me locked in to my contract for another 2 years, whereafter I will be taking all 4 Vodacom contracts in my name to another SP. I'm not even going to start with Samsung......needless to say, I'm a VERY unhappy and reluctant customer!