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Andri S

1 reviews | Active since Feb 2020

15 Oct 2021, 14:04

Terrible service to keep to contact cancelation (with a reference number and cancelation confirmation)

I've canceled a contract TWICE now already, yet I STILL pay for it. I canceled it on 30 March AND again on 4 October. I have a reference number for the case. I insist on a refund for ALL the extra installments I've paid (including tax) since March.

Please assist. I am at wits end with this.

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Replies (2)
Vodacom
Vodacom's reply15 Oct 2021, 14:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Oct 2021, 14:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team