1 reviews | Active since Apr 2021
Terrible service to change expired contracts.
1 Ref 0028KaG27JVJVJ68 states my frustrated attempts since early December 2020 to 1. have my month to month Wi-Fi account changed to pre-paid and 2. to have my phone contract changed to pre paid when it expires end of March 2021. Very simple requests and within reason and the laws of Vodacom. instead I got 1. 4 more months of phone calls, threats, e-mails, *********** staff at vodacom customer care and/or Account Cancellations with screaming kids in the background after many attempts to have someone answer the call, listening to sales pitches on why I should not cancel my contract (after explaining I don't want a contract I cannot afford anymore.)etc etc etc I was transferred back and forth, kept on hold for long periods of time, each time asured that everything was taken care of, only to discover another payment was deducted and phoning again and again and going through it all about 5 or more times. see calls on 29/01/2021 and emails of 15/02/2021 and 3/03/2021 SMS received that notify me of the changes that will take affect. I immedaitely was put on the pre paid without any regards to the dta or airtime I still had left. Then my account was deducted end of March 2021 for a service I was not provided and I received another account with all the s on 11/04/ 2021 informing me that the same deductions will be made from my account end of April 2021.
1. This is *****ing VODACOM. You owe me money payback. 2. This proofs that your staff are *********** with malicious intent. As all messages are recorded I urge the CEO to listen to it. I find them spiteful, uncaring, unable to provide customer service, not canceling contracts and not forwarding the requests as they should. I had to listen to endless sales pitches I am not interested in. OI also got the idea they are told not to cancel contracts on request because I find it odd that they tell you they did do my request only to find no REF number are given and none of their promises on my request were actually done. I can only wonder if maybe they get a commission for deferred cancellations? I am contacting the Vodacom ombudsman regarding this matter as it seems the staff is unable to do their jobs.
Kindly note that I did not ask for the "free" data, which seems you are now billing me for as the R365 has now become R465. How did you get that?
You know what Vodacom? I will pay the amount because I am fed-up with your bully tactics behind the scenes. You are still *******, and with all the bad reviews I see on hello Peter you seem to be well on your way digging your own grave. The R465 is not gonna make me poor but your persistance with your constant bad service will eventually cost you the highest price. Just keep *********** your customers as you do now. It won't be long untill you have none left. I score you minus with infinite zeros ... Thanks to the few staff members who listened and understood that there is a bigger problem involved than just paying a bully company. Find yourself better careers. You are worth your weight in gold. And Vodacom is not the right place for you. To the uncaring staff at vodacom. Keep it up. You are the ones who are driving that company into the ground with bad service. Well done.
Kindly note that I did not ask for the "free" data, which seems you are now billing me for as the R365 has now become R465. How did you get that?
You know what Vodacom? I will pay the amount because I am fed-up with your bully tactics behind the scenes. You are still *******, and with all the bad reviews I see on hello Peter you seem to be well on your way digging your own grave. The R465 is not gonna make me poor but your persistance with your constant bad service will eventually cost you the highest price. Just keep *********** your customers as you do now. It won't be long untill you have none left. I score you minus with infinite zeros ... Thanks to the few staff members who listened and understood that there is a bigger problem involved than just paying a bully company. Find yourself better careers. You are worth your weight in gold. And Vodacom is not the right place for you. To the uncaring staff at vodacom. Keep it up. You are the ones who are driving that company into the ground with bad service. Well done.