TERRIBLE SERVICE, *******

I am writing this on behalf of my grandparents because they can't, as they have had no working landlines or Internet for two weeks now,

We have reported this 8 times now, and every time we report it, we get told it'll get looked in to, and then nothing happens, When phoning yesterday we were told all queries had been cancelled and we must start again, which once again, we have done,

The land-line and the internet is down, and has been down for 2 weeks, but the debit order goes off today with no problem and with no shame at all.

This is for 2 pensioners who need phones etc to contact people, While the line has been down, my grandfather had to get rushed into hospital and my disabled grandmother had to scream for neighbours to call the ambulance because her phone line was down It's absolutely disgusting! If it wasn't for my neighbours, he could have died due to not having access to phone an ambulance. In their time of need for an emergency and they couldn't phone an ambulance and had to scream for help. But you are quick to take their money when they are cut off from the world without phone lines and internet.

When posting on your Facebook page, I am asked for all relevant details, I send it, and then it's another story of other details needed, you send it and again it's something else. It's absolutely shocking.

We have spent hours on the phone over the past two weeks, trying to get this sorted out and it's like hitting your head on a brick wall, The call centre staff don't know what day it is half of the time and no one can actually give answers and come and fix the problem.

It is **************** that you take money without providing the service