1 reviews | Active since Mar 2009
Terrible service that I will never use Vodacom again
<p>On Friday the 26th of August I wanted to buy a iPhone SE64gig on the online store at Vodacom. The SE was advertised for R509 pm under Flexi 200. I then chose the Rose gold colour iPhone SE 64 gig and went to the checkout section. But then noticed the monthly premium is much higher. Then I noticed but the Rose gold version was more expnsive than the Space grey. I mean, it is just a colour and the cost of these devices are the same so why cant I get a rose gold for R509. After a fight with the online consultants I gave up.</p> <p> </p> <p>Monday the 28th of August I decided to apply for the 16gig SE version as this was the same price as the other colours for R399. But I didnt want this version. Did the vetting and credit check contract was approved and now it was only the delivery. But The sales lady never gave me a ref number. Wednesday I decided to contact vodacom and find the ref number so I can track the parcel. Then after sales told me they cant find any application on the system. Not new or old. Contacted social department. Said they would help but never came back. Then I complaint again on twitter and then only did they offer help. Anyway, i myself contacts the sales team again and then only did the sales lady give me my ref number. Vodacom brags about next day delivery, it is now thursday, And Ram couriers still dont have the handset.</p> <p> </p> <p>So now I have contacted the twitter team and asked them to cancel the order. Also requested monday for a quote to cancel my one line, its thursday and still no quote.</p> <p> </p> <p>Vodacom, you may advertise your the best mobile network but I promise you you are far from the best and I wil not renew any contracts with you ever again.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
You never contacted me again.
Vodacom has not even rep**** to my previous Hellopeter complaint, so lets try again.
I have a flexi R150. I get R150 airtime everymonth. So yesterday I wanted to purchase a recurring 1gig top data bundle every month from the R150 airtime. It is NOT an open contract. You only get airtime.
Today I see I have been charged, extra on this account, R149 for next months 1gig top up and R64.57 for this months 1gig top up. How can this be added to my account of I have airtime from which it can be purchased??
Please cancel the 1gig top recurring and credit me the FULL amount of R149 and R64.57 for this recurring 1gig data.
then, this new line was done ONLINE and the sales man said there is no sim and connection fees. NO fees. And yet I am being charged R97 for connection fees. Please credit this also from my account.
Then Vodacom advertised with my handset that you get 10gig of data once off. I didnt get 10gig of data. I only got 5.67gig of data. Please add the extra data that you advertise and promised.
Then, This is a prepaid contract and on prepaid contracts or sims you dont pay for CLIP. my CLIP is not activated. Please activate free of charge
Then, the LTE is not enabled on this sim card. I tested it with other vodacom sim's and the other showed LTE and this one refuses to connect to your LTE network.
VODACOM, this is NOT acceptable. Look at all the problems I am having and you want me to support your business??? And I queried the problems with you @vodacom111 on twitter but they are useless.
You never contacted me again.
Vodacom has not even rep**** to my previous Hellopeter complaint, so lets try again.
I have a flexi R150. I get R150 airtime everymonth. So yesterday I wanted to purchase a recurring 1gig top data bundle every month from the R150 airtime. It is NOT an open contract. You only get airtime.
Today I see I have been charged, extra on this account, R149 for next months 1gig top up and R64.57 for this months 1gig top up. How can this be added to my account of I have airtime from which it can be purchased??
Please cancel the 1gig top recurring and credit me the FULL amount of R149 and R64.57 for this recurring 1gig data.
then, this new line was done ONLINE and the sales man said there is no sim and connection fees. NO fees. And yet I am being charged R97 for connection fees. Please credit this also from my account.
Then Vodacom advertised with my handset that you get 10gig of data once off. I didnt get 10gig of data. I only got 5.67gig of data. Please add the extra data that you advertise and promised.
Then, This is a prepaid contract and on prepaid contracts or sims you dont pay for CLIP. my CLIP is not activated. Please activate free of charge
Then, the LTE is not enabled on this sim card. I tested it with other vodacom sim's and the other showed LTE and this one refuses to connect to your LTE network.
VODACOM, this is NOT acceptable. Look at all the problems I am having and you want me to support your business??? And I queried the problems with you @vodacom111 on twitter but they are useless.