terrible service system for repairing of obf issue

31 may phone under warranty, given to shane in cresta mentioning the problem of the battery lasting less than a day. he advised the phone will take 3-4 days. 03 jun contacted *** advised by pecilla that she was unsure as to whats happening. 04 jun spoke to precilla and myelani ***, who both advised phone had a lock code and couldn't be checked. 06 jun went to store inserted lock code and phone re-booked, i asked for a loan phone and was advised by by the manager it was against the policy of vodacom to give loan phones.10 jun advised by precilla no fault found with the charger ( battery was the problem). I explained to her the reason i submitted the phone was because of the battery. she assisted and re -booked the phone on 11 Jun, and advised to collect loan phone( than its in the policy). 13 jun went to collect loan phone, i was presented a LG with no internet excess for a Samsung s6. i declined and was given job card stating fault with battery and dent on phone, 15 jun advised by precilla phone was dropped. 17 jun advised no fault with battery(amazingly) and re-booking because my brand new phone had been dropped in the care of vodacom. still not resolved to date22/6