Terrible service- still waiting to connect fibre !!!

Item: Vodacom
Rating: 1
Author: Teacher T

I have been trying to get my fibre connected for days now . Every call centre agent says something different and promises to follow up but nothing is getting done. I have spoken to Bianca, Tashe( who is supposed to be a manager and I had to ask to apologize to me ) , Tariq and many others but I am not moving forward. Sandile the sales agent is terrible and has not done any follow up. I have a sick mom and I explained that I work online and urgently need the service in order to work but it seems that no one in Vodacom cares !!! It is a pathetic approach to clients and they should be ashamed of themselves

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Mar 2025, 11:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Mar 2025, 11:54

Official

Teacher T's updateReviewer Update

12 Mar 2025, 12:59

And till now this STILL isn't resolved - Vumatel pitches up at the house when I'm not there- calls while Im in a meeting and doesn't even wait . They never scheduled an appointment for the installation so how would I know they are coming??? Very unhappy with Vodacom service . The above message which says someone will contact me is a lie as no one did .
All the agents promise to follow up and still no service

pathetic service

Teacher T's update12 Mar 2025, 12:59

Reviewer Update