Terrible service - second review

This service from Vodacom regarding my query is getting down right ridiculous. Its almost been a month and its still not resolved. Vodacom hasn't even bothered to call and follow up. Its really not a difficult query, but this speaks to the level quality of staff that Vodacom have employed and more over to the level of management who cannot get around to resolving queries. What else does one have to say to get service?