TERRIBLE SERVICE - REPAIRS ON CELLPHONE

GOOD DAY<br> OUR BUSINESS HAS MORE THAN 20 BUSINESS CELLPHONES ON CONTRACT WITH VODACOM.<br> MY BUSINESS CELLPHONE HAS BEEN IN TO VODACOM NOW 7 TIMES FOR REPAIRS WITHIN A FEW MONTHS.<br> I HAVE DEMANDED A NEW PHONE AS I CANNOT CARRY ON LIKE THIS ANYMORE AND ALL VODACOM SAYS IS THAT THE PHONE WILL BE REPAIRED. EVERY TIME THE SAME PROBLEM OCCURS AND THEN I HAVE TO SEND PHONE IN FOR REPAIRS AGAIN, I THEN USE MY PERSONAL PHONE AND HAVE TO THEN LOAD AIRTIME AND DATA WHICH IS UNNECESSARY COSTS AND IS ADDITIONAL COSTS FOR THE BUSINESS AS MY BUSINESS CONTRACT PHONE IS IN FOR REPAIRS / BROKEN AGAIN. VODACOM REFUSES TO GIVE ME A NEW PHONE. I HAVE ALL THE EVIDENCE ON HOW MANY TIMES THIS SPECIFIC PHONE HAS BEEN IN FOR REPAIRS. ALL I DEMAND IS A NEW CELLPHONE AS AFTER ONE OR TWO TIMES IN FOR REPAIRS I CAN UNDERSTAND BUT 7 TIMES IS NOT ON AND VODACOM JUST IGNORE ALL MY CORRESPONDENCE WITH THEM AND THE LADY THAT I HAVE TO DEAL WITH IS RUDE AND DOES NOT HELP. VODACOM COME WITH THE SAME STORY EVERY TIME AS TO WHAT IS WRONG WITH MY PHONE. IF THIS CARRY'S ON I WILL BE FORCED TO CANCEL ALL MY CONTRACTS WITH VODACOM AS WHERE IS THE SERVICE THEN?ALL I DEMAND IS MY PHONE TO BE REPLACED WITH A NEW ONE.