Terrible service regarding simswap

<p>Vodacom service is pathetic, last week Friday I did a sim swap via the customer service because my old sim card has reached its life span. Till today my number is not active when I called yesterday to follow up I was told that I have to go the vodacom outlet to get the service done and also I must pay for the sim swap service. What I do not understand is that why must I go through all this hassle to get the sim swap done yet when I called last Friday everything was done, I have been a Vodacom subscriber for more than 10 years now, with this kind of service I am considering to port my number to a new network.</p>