Terrible service received so far

<p>I always manage my data via the Vodacom App. Recently changes were made to the app and Vodacom added the night owl data to the other data making customers think that they still have data left when the normal data is depleted and it is reflecting the night owl data. You only realise this when you are stitting with a huge bill all of a sudden. I see the App was now changed again to reflect the data as normal again, excluding the night owl data in your front end screen..... Only problem is damage is done and I now have a huge bill. Ref: A2-1VOQ-CRB16S was logged to setup alerts (none was received during the abovementioned) on the 21st of this month and until today I have not heard from Vodacom. </p> <p> </p> <p>Second issue is that a friendly Vodacom consultant by the name of Kereshen Naicker made contact with me on the 31st of August offering a month to month data contract instead of me calling in every month to request once off bundles. I was very impressed with his good service and agreed to the 250MB month to month effective from 01/09/2016. Received an sms later from Vodacom confirming this service. Problem is they loaded this 3 x times and on the bil for Aug 2016. This was supposed to be effective from 01/09/2016 so surely it must be on the bill for Sept 2016. Ref: S3-G6N3R-RONQA logged on the 7th of September. No feedback until 14/09 when I followed up and received a commitment that someone will contact me. Still no feedback called in again on 21/09/2016. Still waiting......... Guess my account was not corrected and the incorrect amounts will be debited off my bank account and then I will have to fight again to get my money back or a credit......... I have been quering this since the beginning of the month.....</p> <p> </p> <p>Contract is finishing next month luckily and I WILL be looking at other service providers.</p>