TERRIBLE SERVICE RECEIVED FROM VODACOM

TERRIBLE SERVICE RECEIVED FROM VODACOM

Good day

I have been a customer with Vodacom for 10 years and never in my life did I experience the service that I am receiving now.

I bought a Mercer Guru two weeks ago and due to a family emergency I couldn’t activate it. On the 4th of August I called customer care to assist me and the consultant helping me advised that I should disable the sim card in the router’s pin of which I did, but still I had no connection.

I called the following day and spoke to two more consultants advising me to do the same thing of which I already did. The one consultant Stephen raised a query for me and it was escalated. This morning I received a call from a manager and was advised that it takes 48hrs for it to be activated and that I needed to call customer care once again to have it activated.

For the life of me, I was once again asked to disable the pin!!!! I am very irate!! Why is it so complicated for you to activate it? How many times must I disable the pin? Why do you make it so difficult for your customers to make use of the internet? I have no internet access as I am writing this.

I feel like cancelling everything I have with you guys, that’s how disappointed I am with your service.

Please have this matter sorted out and if one person must tell me to disable a pin, I am going to lose it!

Regards