1 reviews | Active since May 2016
Terrible Service Received from Vodacom
<p>Vodacom contacted me about four months ago and offered me a tablet deal with 1 gig data, I took this deal and had no problems, last month, we decided to get something similar for my husband on my name, we opted for the 2 gig deal.</p> <p>We went to Chatz Cellalar in Festival Mall and did the application; we paid a cash amount of R120.00 and got the tablet. This was done on the 26th of October, They tried to deduct the full monthly amount from my Bank account on the 2nd, by this time I had withdrawn all my money from my account as I always do after all my debit orders have gone through, so the payment was rejected. </p> <p>Vodacom then went and blocked BOTH my lines!!! My account was paid, it was only the new one that was not paid and I do not think it is fair that they charged me the full monthly amount when we only had the Tablet for a few days at that time, I think I will rather stick to Cell C in future that do not treat me this bad. So to summarise, MY Account was blocked when my account was paid so Vodacom owns me at least 500 meg. It is the 2nd of December, my November payments went through and still, neither tablet has any Data on them!!! WHY??? Calling your Customer Care line is useless as I have just spent the last half hour on the line with "We are experiencing High Call Volumes, Please stay on the line to rate us after the call" Believe you me, You do not want me to rate you.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
