Terrible Service Provider

I have a fibreline with Vodacom through Webafrica, and I reported a fault on the 29th of April, and i was promised 48hrs turn around. Fast forward to day the 6th of May, 7 days later my fibreline is still down. Despite the the numerous follow ups , noone seems to know ince happening, and the fact that ive paid for a service that im currently not getting not getting is appauling.

Yesterday i followed up webafrica, and the tixket was apparently closed as fixed days ago, and yet im still nit connected.

This is appauling.