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Patrick M

1 reviews | Active since Sept 2018

22 Sept 2018, 16:47

Terrible service provider

Based on advertising and social media l have seen very interesting bogus things that Vodacom apparently offers to its valued customers.l app**** for a cell phone contract on Wednesday afternoon and was told to expect a phone call within 48hours by the apparent fantastic vodacom consultants.Its been three days now , l have not received any sms or phone call , when l went to find out what the situation was , l was told to simple wait.

What kind of service competency is that, from this simple experience l cannot recommend Vodacom to anyone l love!

l then went to the nearest MTN Shop and in 2 hours time l had a cell phone in my hand.How amazing is that.

There is no english phrase l can think of that can properly explain how pathetic Vodacom as a service provider is.

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2018, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team