terrible service provider

Beging of december last year I had misplaced my phone and thought it was lost, I then contacted vodacom to block the phone, few days later I found the phone and called vodacom to unblock the phone, I was then told to go to the police station and I need to have the proof of purchase as well, I told them I do not have the proof of purchase as it was bought 3 years ago by my dad, I don't understand why I need to do all this ups and downs and I am the one that requested the phone to be blocked. In November I changed my banking details and called the vodacom contact centre to update my new banking details, in december they where not updated and my line was suspended I had to go make a deposit at standard bank, in january 2015 the debit order has still not gone through and im gettin messages that I should make a payment before my line gets suspended. This is totally unacceptable, I have a job to do, I don't have the time to be running around going to queue at banks and police stations, some people need to get fired because some is not doing their job. This needs to be sorted out immediately, this is just too much coming from one company