MR
Marie R.

1 reviews | Active since Mar 2013

01 Aug 2017, 13:03

Terrible service provider

<p>Not only do they NEVER notify you when data bundles are depleted and then charge ridiculous out-of-bundle data rates, but they also did not notify me when my contract was up for renewal and therefore charges my data usage at out-of-bundle rates for a whole month. Also, they just decided to cancel my email service and I therefore do not have access to my email account. Vodacom's continued lack of service and customer care is atrocious and disappointing.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2017, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team