Terrible service- Paying for data not received!

<p>I upgraded my package at Fourways Vodacom shop on 6 August 2016.</p> <p>I received the airtime and data on my mobile for 6 months only. On 1 February 2017 I did not receive the data, 500megs that I was suppoded to be receiving. Visited the Vodacom store on 4 February, was attended to by John R who I took out the contract with, was told the sytem is down and to come back the following day. On my return the following day, he informed me that they have changed to a new system and the new system is not reflecting my data component. Glitch on system. He assures me that he will contact the head office and it will be resolvedthe following day.</p> <p>After several days I contact the VD, Kerri Lee Harty who then refers the matter to Lefang, Ntefang who confuses the query with about my mobile data on cellular and responds about my tablite. I write to all to clarify that I am having a problem with data on my cellphone. No resolution from anyone at Vodacom. The matter was then referred to Jacques du Plessis who did nothing and it was then sent back to Kerri-Lee. I was informed my Lefang that there was 10g of data that had been issued and used.</p> <p> </p> <p>I pulled out the records of my data usage on my device and it reflected that I received 500meg for 6 months only. No 10 gig was received. I wrote back to all mentioned in the above and requested proof that Vodacom had issued me with 10g of data and that I had used it. I requested this in writing on 4 April 2017. Until now I have not received any response from anyone at Vodacom, moreover I still have not received the data, nor any proof that the data was issued and used, nor my 500megs of data every month that I was receiving. So now am I supposed to pay for a service that I am not receiving ? I am paying R917 monthly for my premuims. This is *****. I seriously need for this issue to be resolved and I will then move over to MTN.</p> <p>I received a call from R Maart promising that this issue will be resolved, however, it still hasnt been resolved.</p>