MH
Markus H
1 reviews | Active since Jan 2021
01 Aug 2022, 19:45
Terrible service once again
Upgraded with vodacom and was charged an Accessory Installment on my number ***. Why was this charged? Nobody is giving me answers and this was never charged when i have upgraded.
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Replies (3)0
Replies (3)MH
Markus H's updateReviewer Update
01 Aug 2022, 19:53After checking my account i see that i'm now paying double on handsets and paying extra for the data plan that was advertised with the tablet. Im frustrated. Upgrading with vodacom always created problems
MH
Markus H's update01 Aug 2022, 19:53
Reviewer Update
After checking my account i see that i'm now paying double on handsets and paying extra for the data plan that was advertised with the tablet. Im frustrated. Upgrading with vodacom always created problems
Vodacom's replyOfficial
02 Aug 2022, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Aug 2022, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MH
Markus H's updateReviewer Update
02 Aug 2022, 18:49I have spoken now twice with vodacom call centre. Previously upgrade with a samsung watch, after 12 months upgraded with a samsung tablet. Now i'm paying for both devices untill the samsung watch is paid up. How is this possible, why get an upgrade message and now i hear i have to pay double for the devices. This never happend before when i have upgraded hearing i have to pay for both devices untill the one falls away?
MH
Markus H's update02 Aug 2022, 18:49
Reviewer Update
I have spoken now twice with vodacom call centre. Previously upgrade with a samsung watch, after 12 months upgraded with a samsung tablet. Now i'm paying for both devices untill the samsung watch is paid up. How is this possible, why get an upgrade message and now i hear i have to pay double for the devices. This never happend before when i have upgraded hearing i have to pay for both devices untill the one falls away?