Terrible service on upgrade request

<p>I requested an upgrade using the online system about a month ago, and received an email stating that an agent would call me within 24 hours to process the request (what is the point of having an online system if it's necessary to deal with an agent on the phone anyway?). About 4-5 days later I received a call from an agent, but I was in a meeting so I asked him to call me back later the same day. After waiting about a month for him to call back (he never did) I made a second upgrade request online, and received a similar email stating that someone would call me within 24 hours, which they never did. I then called to address this issue, and was told it was because I had been switched to a "new system" and requests sent by some customers on this system were not being received. Of course this doesn't explain why the human being I spoke to a month ago never called me back, and nor does it say much for Vodacom that they are switching customers to a system that is known to be dysfunctional. I was then offered some data to compensate me for my inconvenience, and the person I was speaking to tried to go ahead and process my upgrade, as if I would want to enter into another 2-year contract with an organization that treats its customers with such disdain. I haven't heard great things about other cell phone service providers in South Africa, but I'm at the point now where I'll be checking out what others have to offer rather than signing another contract with Vodacom, because it surely can't get much worse than this. </p>