Terrible service on dealing with Deceased Estate account

Following my father's passing away, we requested Vodacom to switch the numbers to prepaid and submitted all necessary documentation and payments.

The initial request was made on the 7 June 2021 and all the phone numbers were suspended. And to date, one of the phone numbers is still not functioning for more than 10 days .... The person dealing with the matter is Criton Muridili.

Really pathetic service all-round on what one would imagine to be a basic query.