Terrible service - No solution in solutions department

<p>16 September I received my device - wifi router (5GB).</p> <p>I then misplaced the card with my PIN and PUK for the device I then called Vodacom to get the PUK, the consultant couldn't find it but told me he would give me a call back. I never received that call.</p> <p>I called the next day and I was told the call was not logged with technical department (23 September), the consultant said she will log a call and call me back. I never received that call. I called the next day and I was told the call was closed and the person working on it will call me Monday. I never received that call.</p> <p>I called Monday 26 September and the consultant I spoke to and her supervisor said they would escalate the matter and they would call me with feedback. I never received that call.</p> <p>I called Friday 30 September, the consultant(Mohanua) told me NOTHING was EVER done on the query. She told me she would she would call me by Monday 13h00. You guessed right, I never received that call.</p> <p>I called Monday 3 October only to be on the phone for 2hrs and still no solution. My call got cut off and needless to say the supervisor NEVER called me back.</p> <p>I'm appalled by this treatment from the company. I have never skipped a payment ever. I'm a paying client and shouldn't be subjected to such. How is it that no one is following this up?? 2 weeks of a client not being able to use a service she is paying for and the provider is not doing anything about it?! No one likes paying for something they are not using. I would like the PUK as in yesterday or else I don't see the point of this contract - I want it cancelled and all money paid to be paid back to me.</p>