Terrible Service & No Payment Options?!?

I rang up a R7,000 bill with Vodacom on my new iPhone 6. Vodacom softlocked my phone and called me saying I had to pay.<br> <br> When I queried the amount, they said they'd do a check on the data usage, call me back to confirm, and help arrange a repayment plan with me.<br> <br> Vodacom did not come back to me at all and then took the entire R7,000 from my bank account, without any authorisation at all. I had my bank reverse this payment, as I hadn't even had a call back.<br> <br> I have since called and spoken with Vodacom half a dozen times in the last week or two. I am trying to setup a payment plan with them, but they are demanding either an upfront payment, or payment over TWO MONTHS ONLY. There is no leeway at all. <br> <br> To try fix the issue, I've asked two reps to have managers call me. Both confirmed they would, but I have had NO call backs from Vodacom at all.<br> <br> Surely they have to provide more options than just one or two payments?! They also say I owe another R100, for reversing the money they took without permission?! They also said this month's bill is double the contract price, but the phone has been blocked all month?!<br> <br> I'm trying to pay them, but they offer no help whatsoever. Awful