EJvR
Erika Jansen van Rensburg

1 reviews | Active since Jan 2018

17 Nov 2020, 15:35

Terrible service, No JOY !!!!!! Rather send a dove with a message

I can not begin to express my dissatisfaction with this service provider.

nr 1: people working remotely has so much noise in the background it sounds as if they are working via a nightclub. nr2: Upgrading online is a total disaster, after 3 failed attempts still no new contract nr3: getting someone capable of assisting you is another nightmare you will have to endure nr4: when finally you have someone capable on the line it cuts off the line with their stupid Vodacom satisfaction questions and you cant complete your transaction and no one phones you back to ensure that you complete your transaction. nr5: the courier service they use is so useless they cant even phone and ask for a house number if it has been left empty !

Sick and tired of VODACOM

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2020, 17:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team