Terrible service, no disclosure on contract details

Disappointed with Vodacom after more than 10 years of being a loyal client. So, I got a message from Vodacom in April saying it was time for me to upgrade. I went online and upgraded my contract, thinking that I would of course only pay for my new device. Upgrading online was simple and easy, my new phone was delivered within a few days - this was the easy part.

In May my invoice came through saying I need to pay for my old device as well as the new one. I queried this and the consultant told me that it was a mistake and they would remove the extra device from my account. I was debited for both devices at the end of the month and phoned Vodacom again! The consultant I spoke to this time tells me my contract only ends in August and I still need to pay for 2 devices for 3 more months. Honestly ridiculous. If I had known that I wouldn’t have upgraded. Your company is just after the sale,no one consulted me or told me I’m still engaged in a contract. My calls to your company have been futile and frustrating. I won’t be continuing to support your once business once I get out of this contract. Maybe it’s time to actually give a damn about your client!! ????