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LT
Linda T

1 reviews | Active since Nov 2024

29 Nov 2024, 10:29

TERRIBLE SERVICE - NO CUSTOMER CARE, PERIOD!!

So since 19/11/2024 no come back on my query raised. Was called by Shan for two days and after that, NOTHING. Another call was logged for me to cancel my Wifi account and still nothing!!!!!!!!! VODACOM just doesn't seem to be bothered about their customers. PROVEN!!

0
Replies (3)
Vodacom
Vodacom's reply29 Nov 2024, 10:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
LT
Linda T's update29 Nov 2024, 10:34
Reviewer Update
Funny how you can call the call center and just no one can help. Post anything on Hello Peter and they reply so quickly... STILL BAD SERVICE.
Vodacom
Vodacom's reply29 Nov 2024, 11:56
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team