Terrible Service, Managers don't get back to you. My request still not solved.

I am disgusted, infuriated with Vodacom, this is a terrible Network and I recommend to everyone I know to never use.

I have spoken with a Manager who no one seems to know by the Name of Nokuzola on the 24th January 2018 about my monthly airtime subscription that I had cancelled November 2017 and I am still being billed for which according to them has been sent to me. I NEVER RECEIVED ANY AIRTIME FOR DECEMBER OR JANUARY FROM VODACOM AND I AM STILL BEING BILLED. Nokuzola had said that she had spoken to the back office and they were busy with an investigation. I have the Reference number - 1- ********** ********** they said it would take +- 48 hours to sort out and then call me back. No one called not even Nokuzola. I called again spoke with another consultant explained everything AGAIN within this week she called me back the next day and said Victor from Cancellations will call me. Which he never did.

HOW HARD IS IT TO CANCEL A MONTHLY SUBSCRIPTION? Plus they want to charge me for the cancellation fee difference of the next 24 months. The original consultant who had given me the monthly airtime subscription did not inform me it will run till 2019. So how can I be billed for the difference.

Nothing has been sorted. This is a terrible network. Never, ever go to VODACOM.

I hope the CEO Shameel Joosub sees this. Disgusted!! Someone better sort my query out!!!