Terrible service, lost data from Vodacom
My elderly mother (Magda) has a contract with Vodacom. For 3 months they billed 20 GIG data without loading ANY of it on her phone. When we call they can’t help, don’t know what to do and then when I escalate the query to back office they send a sms to say it is RESOLVED!! Without speaking to her or doing ANYTHING!! Still no data but a massive bill! ******* service!!
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Vodacom's replyOfficial
04 Sept 2022, 13:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2022, 13:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team